Margaret Barnard Playgroup offers a warm welcome to all children and families and by working in partnership with parents/carers provides a warm, caring environment, where children can learn and develop as they play.
Suggestions on how to improve the provision of the group are welcomed.
Parents/carers and children are entitled to expect courtesy and prompt attention to their concerns and wishes.
Making Concerns Known
Any parent/carer who is uneasy about any aspect of the group's provision should talk over any worries and anxieties with the group supervisor.
If there is no satisfactory outcome within two weeks, or the problem recurs,
the
parent/carer should:-
Most problems should be resolved informally at this initial stage.
It-the parent/carer is not satisfied that the problem has been sorted, the parent/carer should contact the chairperson of the committee again.
If the parent/carer and group cannot reach agreement an external mediator, acceptable to both sides, may be invited to listen to both sides and offer advice.
Fieldworkers, Regional Executive Officers, or Volunteers from The PPA will be available to act as mediators.
A mediator has no legal powers but can help to clarify the situation.
A mediator should:-
In certain circumstances it will be necessary to involve the local registration
and inspection unit who have a duty to ensure that the requirements of the Children
Act 1989
are met.
Wales PPA works in partnership with Social Services to encourage high standards. Social Services would be involved if:-
In these cases the parents/carers and the group will be informed and the Wales PPA Fieldworker/Regional Executive Officer, will work with the Social Services Department to ensure that the complaint is properly investigated and appropriate action taken.
Complaints should be made constructively and resolved at an early stage. In
the best interests of the parents/carers, children and group, complaints must
be taken seriously, and dealt with fairly and confidentially.
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